FAQ&Help
Q1.Can you protect my personal information when I flow your store?
LIDA: Yes,we have purchased the SSL certificate to ensure that your information is safe in our store. Below is the information about it. Thanks

     Safe About Your Information                      Dangerous About Your Information                                              
       

Q2.Could you please tell me your contact information to fix the problem about goods shipping and tea?
LIDA: Below is our contact information, please have a look.Thanks.
Llivan Zhou 
Tel:+0086 13602414569               
Email:guangzhoulidatea@gmail.com
•Skype:llivan4
•Face book: Liwen Zhou
•VK: Llivan Zhou
•WhatsApp: 8613602414569

•Website:  http://www.lidateahouse.com/

Q3. What is your working time?
LIDA: Beijing time:Monday --- Saturday
                             9:00am ---  18:30pm
Besides, if you send message to us we will repaly you as soon as possible.


Q4. Do you deliver the parcel free shipping?
LIDA: Please note that most of countries deliver in free shipping, few countries need to pay  shipping cost,thanks.

Q5.Where I can track my order and how long I could receive my goods?
LIDA: All your order could track on line as the same as Aliexpress.  And You could see your track number in your order.
Then below is our shipping time, please note it.
1. China post air for most of country , shipping day is 25-65 days;
2. E-Packet for USA , shipping day is 10-25 days;
3. E-Packet for Russian, shipping day is 15-40 days
4. EMS for client need, pay extrac shipping cost, the shipping day 7-14 days.


Q6.What is the discount in your teashop?
LIDA: If your each order meet above $28 we could off $2 for you.
         If your each order meet above $38 we could off $3 for you.
         If your each order meet above $48 we could off $4 for you.
         If your each order meet above $69 we could off $6 for you.
         If your each order meet above $89 we could off $8 for you.
         If your each order meet above $175 we could off $17 for you.


Q7.what is the discount if we become your member?
LIDA: If your total order meet above $500.00 as a junior member and then each order we could offer 8% discount to you;
         If your total order meet above $2000.00 as a senior member and then each order we could offer 15%discount to you;
         If your total order meet above $3500.00 as a VIP member and then each order we could offer 20%discount to you;


Q8.If my parcel was returned by our postal office because I didn't pick up it in time,what should I do?
LIDA: Please note that post office often have a free period, someplace is 30 days, someplace is 15 days. If you didn't get it in time, your postal office will return your parcel. As to returned parcel we have two suggestions for you to choose:
1,Your parcel was returned and you don't want the tea, in this case we would like to refund you the tea cost but we need to deduct the shipping fee from your order.
2,Your parcel was returned and you want us to resend the parcel. No problem, we are willing to resend the parcel, however we need to charge the first and the resend shipping fee.
Wish you could understand.


Q9.May I know how to leave the feedback in your shop?
LIDA: Please follow below picture ,thanks.

Llivan-Lida Tea House